While there are many talented doctors and treatment providers, it can be difficult for an aesthetic practice to stand out from the crowd and achieve the success that is hoped for. The harsh reality is, offering great aesthetic treatments and exceptional care alone is not enough to compete in such a saturated industry.
In order to succeed and stand out in the burgeoning med spa industry, it is essential to incorporate effective sales strategies. While the quality of treatments and services should always be a priority, strategic sales approaches help draw in new customers and keep them coming back for more.
Let’s explore tried and tested tactics that are guaranteed to drive revenue, keep your patients loyal, and ultimately grow your business!
With these proven sales strategies you will be guaranteed to
- Drive revenue
- Build patient loyalty
- Grow your aesthetic practice
- Foster an amazing team
Why is sales training important for med spas?
Before diving into medical practice sales strategies, it’s important to recognize the importance of staff training, and how expert sales training can play one of the largest roles in both business development, and business performance.
Sustaining a business means achieving your financial goals. Proper sales training for plastic surgery and med spas exponentially boosts revenue jointly with your marketing efforts.
Builds patient relationships
Sales training teaches employees how to build strong relationships with customers, leading to repeat business, positive reviews, and referrals. Customers who feel valued and well-cared for will return to the med spa for future treatments.
Improves patient satisfaction
Providing exceptional customer service improves overall customer satisfaction and encourages them to become loyal, long-term customers – a non-negotiable for successful practices.
Keeps the team motivated
Great results help employees feel more confident and motivated in their roles. When employees have the knowledge and skills needed to succeed, they are more likely to feel engaged and invested in their work, which can lead to increased productivity and job satisfaction.
1. Ethical selling
While it’s true that selling is a necessary part of running any business, it’s crucial to keep the patient’s best interests in mind. In any top-performing practice, the priority is to serve the patient. This means taking a consultative approach and focusing on the patient’s needs and goals, rather than pushing treatments to make a sale. If a patient is a good candidate for a treatment and will see the results they’re looking for, they will leave satisfied and return for more.
By prioritizing medicine and being of service to the prospective patient, we can build trust and loyalty, which will ultimately benefit our business in the long run. At the end of the day, our goal is to help our patients look and feel their best while providing exceptional service and care.
- Prioritize the patient’s best interests
- Match patients with the right treatments
- Focus on building long-term trust
2. Ask questions
Asking questions, while often overlooked, is an important strategy for any med spa sales team. It’s essential to truly understand what’s important to potential clients, such as their wants, needs, goals, and areas of dissatisfaction.
By asking questions, sales teams can differentiate themselves from competitors by showing a genuine interest in the client’s needs. Additionally, asking questions can help ensure ethical sales practices by determining whether the client is a good candidate and if the treatment can make a meaningful difference for them.
This strategy allows sales teams to manage client expectations and decide if they have unrealistic goals. For instance, if a client says they want “perfection,” it’s important to ask follow-up questions to understand their specific definition of perfection and determine if it’s realistic. Overall, asking lots of questions is a powerful tool for building relationships, understanding client needs, and providing effective treatments.
- Demonstrate genuine care and interest
- Use questions to understand expectations and desires
- Make patients feel heard and understood
3. Engage emotionally
Engaging emotionally with clients is what truly sets apart a successful medical spa business from the rest. When it comes to med spa treatments, clients are often looking to achieve a specific goal, and there is almost always an emotional driver behind that goal. However, medical professionals can sometimes focus too much on the medical side of things, neglecting to understand their clients’ emotional needs.
By engaging with clients on an emotional level, med spa professionals can build a stronger rapport with them, make them feel more comfortable, and differentiate themselves from their competition. Asking questions and really understanding why clients are seeking treatment can go a long way in building a successful relationship between client and med spa professionals.
Keeping in mind both the medical and emotional aspects of the client’s needs, med spa professionals can give a comprehensive and personalized experience for their clients, leading to increased sales and client satisfaction.
- Build rapport by listening for emotional drivers
- Make the patient feel comfortable
- Focus on creating a personalized experience
4. Work as a team
In the world of aesthetic practices, teamwork is key to successful sales strategies. Unlike in other sales environments where individuals are responsible for their own sales, in a med spa, everyone is involved in the sales process, from the moment a lead comes in, to the moment they check out.
This collaborative approach in your sales strategies requires good communication and coordination between team members. When a lead comes in, it’s important to work together to reach out, book a consultation, and understand the emotional needs of the client. From initial contact, through to treatment and beyond, everyone in the clinic plays an important role. Great communication is a must for successful teams.
Practicing good communication and documentation in the EMR system is vital to ensure that the entire team is on the same page and can provide an amazing experience. When everyone is involved in the sales process, clients are more likely to feel valued and understood, leading to increased satisfaction and loyalty. In a med spa, teamwork truly makes the dream work.
- Recognize each staff members role in sales
- Establish a collaborative process
- Practice good communication and documentation
5. Be prompt
Engaging with leads and potential customers in a timely manner is among the most crucial sales strategies for med spa sales success. When a lead first comes in, it’s important to pick it up quickly, without being overly aggressive. Being prepared for their consultation and understanding their emotional needs also enhances the patient experience.
If a client is not ready to make a decision, it’s important to ask questions to gain an understanding of their hesitations. Agreeing on a follow-up plan and scheduling a call back is a great way to keep the conversation going and show the client that their needs are a top priority.
- Answer inquiries quickly
- Nurture patient relationships
- Find what causes hesitation
Ready to level up your aesthetic practice?
Providing great aesthetic services is only one piece of the puzzle when trying to compete in the increasingly saturated aesthetic industry. Med spa staff with exceptional sales skills will set your business apart and bring in more clients. By engaging emotionally with clients, working as a team, and being timely and responsive, you can increase sales and create loyal customers for the long haul.
At SalesMD, we offer hands-on coaching and training to help you learn the fundamentals of successful med spa sales strategies. Our team consists of experienced professionals with a deep understanding of the aesthetic industry and what it takes to create a profitable, sustainable business.
Contact us today and let’s take your business to new heights!