Appointment Setting
Appointment Setting with SalesMD
At SalesMD, we book, quality, and nurture leads so you can focus on giving the highest quality of care in-office. Our highly skilled agents represent and uphold the values and reputation of your business and are experienced in the medical industry. We are relentlessly dedicated to providing a world-class patient experience from the time we schedule appointments to after the consultation.
Appointment scheduling is offered during and outside hours of operation, ensuring that the booking process is at the patient’s convenience. Your patients will be able to schedule an appointment online via Live Chat, or over the phone by calling the office directly. In addition, our live chat service provides real-time help for patients looking for a quick response.
Our goal is to make it as easy as possible for you to grow your practice while maintaining high standards of service. We work hard to ensure that every patient receives exceptional customer service.
Superior Patient Experience
At SalesMD, we believe that the patient journey should be seamless. From booking to post-treatment follow up, our team works tirelessly to deliver a superior patient experience. Our USA-based team are highly trained and experienced in the medical industry, understanding and considerate of the emotional drivers when scheduling appointments.
Providing the best patient experience begins with building a genuine connection with patients through personalized communication. This means that our representatives take the time to listen to each individual’s needs and concerns, setting your practice up for success at consultation.
We strive to create a warm welcoming environment where patients feel comfortable and relaxed. SalesMD values and encourages open communication between our representatives and patients, ensuring patients feel valued and appreciated.
Lead Nurturing
We understand patients need time when deciding to undergo a cosmetic procedure. Our Patient Care Coordinators will continue the appropriate contact strategy with the aim of scheduling their treatment, or if required, having them come back for a second consultation. By building a genuine relationship and connection, patients are re-engaged and able to come to us again when the timing is right.
With an extensive background in sales in the medical industry, we take pride in nurturing each lead until they become a loyal patient.
Live Chat
We seamlessly book patients at any time, directly on your website.
Our 24/7 Live chat allows you to capture leads and convert more online bookings by giving potential clients the ability to reach out to you at the peak of their interest. Our agents provide support to patients by answering their questions and concerns, influencing their buying decision, and online appointment scheduling.
Omnichannel Approach
When booking consultations, treatments and surgery, human interaction matters. That’s why we use phone, text messaging, live chat and email to engage with patients by their preferred way of contact. With our omnichannel approach, we ensure the patient’s convenience securing maximum leads and conversions.
- Phone
- Text Messaging
- Live Chat
We are committed to exceeding expectations and earning trust from patients in this competitive industry. By leveraging digital tools to streamline processes and improve efficiency, we help you keep track of important information and communicate effectively.