“A brand is no longer what we tell the consumer it is – it’s what the consumers tell each other it is.”
Review Management with SalesMD
Online reviews play a vital role in the success of a business, allowing potential customers and patients to view firsthand accounts of the experience at your practice. With word-of-mouth advertising being by far the most powerful form of marketing, building your online reputation and managing customer feedback is crucial in portraying your practice as a respectable establishment.
Maintaining an online presence that exemplifies patient care and listening inside and out of the office shows your business is committed to providing a world-class patient experience.
Leverage the power of online reviews
Gain a competitive edge with our industry-leading review management strategy. At SalesMD, we create an ongoing reputation for excellence and expertise through monitoring all negative and positive online reviews of your practice on Google Business, Yelp, Facebook, and other sites.
By leveraging social proof and user-generated content, we uphold the high level of professionalism and excellence of your business, positioning you as the industry leader. Strategic online review management harvests the value in every business review for use in a practice’s marketing strategy. We conduct a sentiment analysis and competitive benchmarking across a range of review sites to evaluate how your practice performs in comparison.
Elements from positive customer sentiment and user generated content is used within our marketing strategy to influence patients’ purchase decision and establish the reputation and authority of your practice. Our team at SalesMD provides comprehensive reporting and analytics to evaluate your business practices as part of our reputation management service.
Benefits of Review management
With the ability for patients to research and vet for businesses right in the palm of their hand, creating an impeccable online presence is vital for staying competitive in the medical industry. Positive customer reviews and activity across platforms such as Google My Business and Yelp reflect positively among prospective patients. This effectively increases your visibility on organic search and search ranking as well.
Positive reviews are more likely to be seen by patients than negative ones.
Increase Conversion Rates
Patients who see positive reviews are more likely to book appointments.
Online reviews can help build trust between patients and doctors.
Engage Your Audience
How can you connect with your audience? Which social media platforms will your practice use for interaction?
Although negative feedback offers value in identifying needed areas of improvement, maintaining business reputation requires both proactive and retroactive efforts. We work with clients on a monthly basis to ensure they are aware of any potential issues or concerns and take action to address them before they further escalate. Response management requires a profound understanding of customer sentiment and the ability to identify and respond to comments quickly and appropriately.
New listings are monitored for negative reviews that may be detrimental to your reputation. At SalesMD, we work closely with each client to develop a comprehensive plan that addresses all aspects of their business, along with resolving patient concerns in a genuine, professional manner that best represents your practice. Our team has extensive training and experience working with medical practices and can help you manage your reputation effectively.